New Version Forget Mother's Day We Woof You Every Day - Mug

Delivery Time = Processing Time + Shipping Time

Processing Time:
We will produce and ship your order within 24 hours after receiving it.Please note that processing times can be affected by weekends and holidays. Once your order has been processed, you will receive a shipment confirmation email.
Note: If you have purchased multiple items, your order may be split into several packages. If you only receive one of the packages, please do not worry and be patient.

Locally manufactured and shipped in the USA (no customs duties to pay)

Free shipping on orders over $70

Warehouse Location:
 US West Warehouse #1

Company Name:Secret Garden Intl Inc West MUG

Address: 5257 Bell Court, Chino, California, 91710 

Phone: +1 626-456-4008

US East Warehouse #1

Company Name: Secret Garden Intl Inc East MUG

address: 58-51 Maspeth Ave, Maspeth, New York, 11378

phone : +1 626-456-4008

Warehouse No. 2 West

Company name: Secret Garden Intl Inc West Tshirt

Detailed address: 5257 Bell Court, Chino, California, 91710

phone: +1 626-456-4008

Warehouse #2 East

Company Name: Secret Garden Intl Inc East Tshirt

Address: 74-02 Grand Ave, Elmhurst, New York, 11373 

Phone: +1 929-391- 0192 0192

When placing an order, please choose the warehouse closer to you to ship, so that the goods can be faster delivery knife your hands!

Of course, we will also be based on your shipping address to choose the parcel delivery faster route for your consumer experience, may be different from your choice of shipping warehouse, please understand!

Taxes:

We have 2 factories in the USA and the products we use are made locally in the USA and shipped to you so you don't have to pay customs duties.

Address Changes:
Once you have completed your order, we will send you a confirmation email, and we will immediately prepare your order. If you need to change or cancel your order, please contact us as soon as possible at support@diytree.com, and we will do our best to assist you.

Once your package has been dispatched, we will send you the tracking number via email. You can enter your tracking number here, or you can contact our customer service at support@diytree.com, and our customer service team will reply within 24 hours!

Contact Us

📦 Returns & Refunds Policy

Thank you for shopping with diyTree! We're committed to delivering your custom-made items quickly and with care. Please review our policies below to understand how we handle production, shipping, and special cases.

🚫 No Standard Refunds or Exchanges

All products from diyTree are custom-made upon order. Once you place an order, our U.S. factory immediately starts production and often ships the same day. This ensures your creativity is brought to life as fast as possible.

Because each item is uniquely made for you, we do not accept refunds or exchanges due to change of mind, size issues, or personalization choices.

✅ Special Exceptions (Replacements or Refunds)

In the following exceptional cases, we offer replacements or refunds:

• Items damaged in transit

• Incorrect items received

• Significantly different from your approved customization (e.g. wrong design, color, or text)

If you experience any of these issues, please contact us within 7 days of receiving your item, with clear photos of the problem. We’ll work quickly to offer a replacement or a refund, depending on the situation.

📧 Email: support@diytree.com

🚚 Transit, Handling & Cut-Off Time

• Transit Time: 3–4 business days (Monday to Friday)

• Handling Time: 1–2 business days

• Order Cut-Off Time: 5 PM Eastern Time (New York)

🚛 Delivery Partners

We ship using USPS, UPS, and DHL Express for fast and reliable service.

💵 Shipping Costs & Taxes

• All prices are listed in USD

• No customs duties

• Applicable taxes calculated at checkout

🏠 Address Changes

Address changes must be made within 24 hours of placing your order. Once your order is in transit, we can’t change the shipping address.

📧 Email: support@diytree.com
📞 Phone: +1 929-895-1529

📦 Multiple or Incorrect Addresses

• We do not ship to multiple addresses under one order. Please place separate orders.

• Orders placed with incorrect addresses may be delayed or lost. We are not responsible for delivery issues due to address errors.

⏳ Delayed Orders

Most orders arrive promptly, but unexpected delays (e.g. carrier issues, weather) can occur.
If your order is delayed more than 11 business days, please reach out — we’re here to help.

📦 Tracking

You'll receive a tracking number once your order ships, so you can monitor delivery progress at any time.

💥 Damaged in Transit

If your package arrives damaged:

• Refuse delivery if possible and notify us

• If already delivered, take photos and email our support team

We'll assess and provide a replacement or refund as needed.

📬 Contact Us

Customer Service
📧 Email: support@diytree.com
📞 Phone: +1 929-895-1529
🏢 Address: 58-51 Maspeth Ave, Maspeth, NY 11378

• Please complete fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
• Text: Standard English excluding special characters, emojis to ensure the best looking.
• Characteristics: Pick one-by-one options that match your description.
• The last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.

Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.