FAQ
Ordering
1.What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
2.What are your business ours?
Mon - Sat: 9am - 11pm
Sunday: 11am - 5pm
3.How can I contact Toolbox Supply?
Email: sales@colorettocase.comPhone: +1 310-216-8058
4.What is the mailing address from Toolbox Supply?
Phone: +1 310-216-8058
5.When will I hear back about my email inquiry?
We typically respond to emails within three business days
6.What payment methods do you accept?
You can purchase on our website using a debit or credit card.We additionally offer supportVisa, Mastercard, and American Express. We also accept PayPal as a form of payment. You can choose these payment methods at checkout.
7.What if I'm not home?
If you're not home, a new delivery will be performed the next day, or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
8.Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
If you have any questions or concerns, please do not hesitate to contact us.We would love to hear from you, contact us on: Email: sales@colorettocase.comPhone: +1 310-216-8058Address: 3816 Ingersoll Ave, Des Moines, Iowa, 50312 United StatesStore Hours: Mon - Sat: 9am - 11pmSunday: 11am - 5pmThanks for shopping with us.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Get in touch
Have questions about your order, or a general enquiry?