FAQ'S

1. What is the status of my order?
Once you’ve placed your order, you’ll receive a confirmation email. When your order is shipped, you’ll get another email with the expected delivery date and a tracking link (if the shipping method allows).

2. What are your business hours?

  • Monday to Saturday: 9 AM - 11 PM

  • Sunday: 11 AM - 5 PM

3. How can I contact DIYTree Inc?

4. What payment methods do you accept?
We accept various payment methods including:

  • Credit and Debit Cards

  • PayPal

  • Apple Pay

  • Google Pay

For a complete list of accepted methods, please refer to our Payment Options section.

5. When will I hear back about my email inquiry?
We aim to respond to email inquiries within one business day.

6. Can I customize other products?
Yes! Feel free to contact us with your customization requirements, and we’ll do our best to accommodate your request.

7. What if I’m not home when my order is delivered?
If you're not home, the delivery partner will either attempt to redeliver the next day or reach out to arrange a new delivery time based on the chosen delivery method and location.

8. Can I exchange an item?
We currently do not accept exchanges. Returns are handled in the same way. Please refer to our Return Policy for more details.