Billing Terms And Conditions

Billing Terms and Conditions

1. Definitions

  • Seller: Refers to the website owner – the person or entity to whom the order for the purchase has been given.

  • Buyer: Refers to the person or organization placing the order.

  • Goods or Services: Refers to the product(s) or services that the buyer has placed an order for with the seller.

2. Payment Terms

  • All payments are due upon completion of the order. If a payment is not received or the payment method is declined, the order will not be processed, and no items will be shipped.

  • The buyer forfeits the ownership of any items if payment is not received.

  • Accepted payment methods include:

    • Major Credit Cards (Visa, Mastercard, American Express)

    • PayPal

3. Shipping Policies

  • Shipping Costs: The buyer will pay for shipping, with the amount calculated by the seller at the time of purchase.

  • Lost or Damaged Items: If an item is lost during shipping, the seller will refund the total cost of the item, including shipping charges.

  • International Shipping: Additional shipping costs may apply for international or rush orders.

  • The seller will take all reasonable steps to ensure the protection of goods during transit, aiming to prevent loss, damage, or destruction.

For more detailed information, please refer to our Shipping Policy.

4. Refund/Return Policy

  • Eligibility for Refund/Return: Items may be eligible for return or refund if the buyer contacts the seller within 30 days from the purchase date.

  • The buyer must notify the seller by email at sales@diytree.com or through the customer account page on the website where the return can be processed.

  • Not all items are eligible for return. The buyer is responsible for the return shipping costs.

For detailed information, please refer to our Return Policy.

5. Order Cancellation

  • An order may be cancelled prior to payment processing.

  • Once the payment is processed, the buyer is responsible for the full payment of the order.

6. Complaints

  • Any complaints regarding items or the seller should be submitted to our support team at support@diytree.com.

  • Please note, there is no guarantee of a resolution, but each case will be reviewed individually, and the seller will respond accordingly.

7. Legalities

  • The seller is not responsible for any health or safety concerns once the goods or services have been delivered to the buyer.

  • Any harm caused by the purchased items is not the seller's responsibility.

  • Any legal disputes arising from the use of this website will be governed by the laws of the seller's state.

8. Modifications

  • These Billing Terms and Conditions are subject to change at any time, without prior notice.

By using this website and placing an order, you agree to these Billing Terms and Conditions.