Returns Policy

no refunds or exchanges：

Once the order is placed, the U.S. factory immediately prints and produces, and ships on the same day, the U.S. local warehouse shipment, extremely fast arrival, your creativity is instantly realized!
Because the product is a customized product, no refunds or exchanges, if there are logistics problems, please contact us

TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY:

Transit time is (3-4) Working Days (Monday to Friday)

Handling time is (1-2) Working Days (Monday to Friday)

Order cut-off time will be Eastern Standard Time (New York).

Delivery Terms:

We use USPS, UPS, and DHL Express and Shipping to deliver the product.

SHIPPING COST AND TAX:

All prices and figures are listed in USD dollars.

No customs duties to pay

CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at (sales@colorettocase.com) or Call Us at +1 310-216-8058

MULTIPLE ADDRESSES

We don't offer the shipment to multiple addresses for one order. If you'd like items delivered to multiple addresses, please place those orders separately. (support@diytree.com)

WRONG ADDRESS

DELAYED

However, there are some cases of delay. We will contact you immediately if the order is delayed over 11 business days.

TRACKING AN ORDER

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

Parcels Damaged in Transit

If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps. (support@diytree.com)

Customer service:

Thanks for shopping with us.