Privacy Policy

This Privacy Policy outlines how diytree collects, uses, and protects your personal information when you visit and make purchases through our website diytree.com. It also explains the options you have regarding the use of your personal information and how you can access or update it.

Collection and Use of Personal Information

We collect the following types of personal information:

Contact Information: Name, email address, mailing address, phone number.
Billing Information: Name, billing address, and payment details.
Device Information: Information about your computer or device such as IP address, browser type, referring/exit pages, and operating system.

We use this information to:

Fulfill and process your orders.
Send order confirmations, receipts, and updates about your orders.
Provide customer service and respond to your inquiries.
Send marketing communications, product updates, and offers.
Administer and improve your account.

Sharing Your Personal Information

We respect your privacy and will only share your information in the following ways:

Third-Party Service Providers: We may share your personal information with trusted service providers to fulfill your order, process payments, or provide customer service. These third parties are only authorized to use your data as necessary to perform their services for us.
Marketing: If you participate in a white-labeled campaign (identified by the enterprise's logo), we may share your name, email address, and order details with that enterprise. Your personal information is encrypted and will only be shared with them securely. If you wish to opt-out of these communications, please contact the enterprise directly.
Legal Requirements: We may disclose your personal information when required by law, to protect our rights, to ensure your safety, or to respond to legal requests.
Business Transfers: If diytree is involved in a merger, acquisition, or sale of assets, we will notify you via email or a prominent notice on our website.
Your Consent: We may share your personal information with third parties when you have provided explicit consent.

Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies help us remember your preferences and allow us to personalize your visit. These cookies also gather non-personal information, such as usage statistics.

We may use Flash cookies (local shared objects) to store certain information such as preferences, high scores, or content based on your views. These are not managed by traditional cookie management tools, so you may need to adjust settings within your browser or Flash player.

Behavioral Targeting and Advertising

We partner with third-party advertising networks to serve you targeted ads based on your activity on our site and others. You may opt-out of this targeted advertising by visiting the Network Advertising Initiative or adjusting your browser settings.

Links to Other Websites

Our website may contain links to other websites. Please note that their privacy practices may differ from ours. We encourage you to read the privacy policies of any website you visit.

Analytics and Data Collection

We use third-party analytics tools like Google Analytics to measure traffic and user behavior on our site. We may collect non-personal demographic data such as age, gender, and interests for better service improvement.

SMS Service

By subscribing to our SMS service, you consent to receive text messages about your order status, promotional offers, and cart reminders. Standard message and data rates may apply.

Data Retention and Deletion

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You can request the deletion or modification of your personal information by contacting us at any time.

Security

We use industry-standard security measures to protect your personal information both during transmission (via SSL encryption) and when stored in our database. However, no data transmission over the internet or storage system is 100% secure. Therefore, we cannot guarantee complete security.

Testimonials

With your consent, we may display testimonials or endorsements from our customers. If you wish to update or remove your testimonial, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. If we make material changes, we will notify you by email or through a prominent notice on our site. Please review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights under this policy, please feel free to reach out:

Email: support@diytree.com
Phone: +1 929-895-1529
Address: 58-51 Maspeth Ave, Maspeth, NY 11378, USA